Product Guarantee

All the items of Les Néréides bought on the e-shop are guaranteed for 6 months on parts and labor from the date of purchase. Created by hand, the jewels of La Maison Les Néréides are rigorously controlled before being shipped. The gilt and enamel which complete our products are sensitive to shocks, that is why La Maison Les Néréides cannot bring any guarantee against the possible damage of an inappropriate use of the jewel. To make your jewel last and maintain its original sparkle, we recommend you take the best care of it (check our care instructions).

For repairs you may return the item in any of out stores in Pavilion in Kuala Lumpur or Gurney Plaza in Penang.  All repairs are sent to Paris.  Lead time is about 2 months.  

After the expiry of the guarantee, if your item can be repaired, we will be happy to establish a repair quote. Prior to sending back your piece of jewelry, you may send a picture to our customer service at lesnereidesmalaysia@gmail.com. They will liaise with our repair service and will get back to you with the amount of the repair on a quote. We will not be able to proceed with any repair before receiving formal approval and payment of this price quote. When this is cleared, you will then be able to send your item to our store in Pavilion in Kuala Lumpur or Gurney Plaza in Penang: 

Do not forget to also indicate an email address and a telephone number where you can be reached. You may also drop and/or pick up your repaired item to the address mentioned above.